Refund Policy

We do not offer refunds, exchanges or store credit for change-of-mind purchases.

This includes purchases where you have changed your mind, ordered the wrong product, no longer want the product, or found the product cheaper elsewhere.

This policy does not affect your rights under the Australian Consumer Law. If a product is faulty, damaged, does not match its description, is not fit for its intended purpose, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as required by law.

Faulty, Damaged or Incorrect Items

If your item:

• is faulty or defective;

• is damaged when you receive it;

• is significantly different from its description or sample;

• does not do what we said it would do; or

• otherwise does not meet the consumer guarantees under the Australian Consumer Law,

please contact us as soon as possible.

We may ask you to provide photographs, videos or other information to help us assess the problem.

Depending on the circumstances and whether the problem is a major or minor failure, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.
 

If the problem is a major failure, you may generally choose between a refund or replacement. If the problem is minor, we may be entitled to repair or replace the item within a reasonable time. If we cannot do so within a reasonable time, you may be entitled to a refund or replacement.
 

We will not require you to accept store credit or an exchange where the Australian Consumer Law gives you a right to a refund.
 

Items Damaged During Delivery

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of:

• the damaged product;

• the packaging; and

• the shipping label.

We will assess the issue and work with you to provide an appropriate remedy.

Your rights under the Australian Consumer Law are not affected by this process.

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Incorrect Items

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If we have sent you the wrong item, please contact us as soon as possible.

We will arrange for the incorrect item to be returned and provide the correct item or another appropriate remedy.

We will cover reasonable return postage costs where the incorrect item was supplied by us.